Program Features

Your account includes robust review monitoring derived from actual connection to the review site or platform, so that you can track all of your reviews, receive immediate notifications on new reviews and respond quickly. Also manage QUESTIONS from Google My Business and enjoy connectivity with the BBB. And new review sources are constantly being added to keep you completely up to date with your complete reviews footprint throughout the entire internet.

You will be able to become proactive immediately by requesting reviews from your satisfied customers via an SMS TEXT message, email, or QR Code scan at your place of business. This should start to bring your rating average up right away. Nearly 90% of local business customers never leave a review even after being encouraged to do so. All of those missing positive reviews are key to your overall ratings as well as higher search rankings. We provide the tools that will help you accomplish this and give your business increased value and visibility.

You will be notified immediately of ANY review left on ANY platform or site, with the ability to respond immediately on mobile device or desktop. Consumers expect a swift response to reviews and now you will really be able to listen to, and engage, with the voice of your customers. Our research shows that reviews left without a response (positive or negative) give the impression that you have no interest in the opinion of your customers. Timely response to a negative review opens the door to repairing the damage and turning the situation around for your customer and for your business.

You will be able to select as many of your good reviews from your database as you like, and embed them on your website for quick viewing by your potential customers. The system lets you choose a carousel -style embed or a full page embed for maximum flexibility on your website. A “REVIEWS” display or page link on your website can be very useful in determining what potential customers see and is a primary feature offered by Review Control™ to enhance your review management.

It is now estimated that as many as one-third of all reviews are fake or malicious. These are a real “gut punch” to any business. Our support team will walk you through the necessary steps to report and ultimately remove these destroyers of your business. Remember, software can only do so much, and we’re here to support you in every way possible.

Our INTELLIGENCE features do far more than just put all of your reviews in a fancy dashboard. You’ll need real analytical data to recognize trends, and also have the ability to generate reports for internal training and management. We believe these functions are critical to true reputation and operational management, and you will have the flexibility to utilize your data in the most effective and efficient manner.